Texting Terms & Conditions

SMS TERMS AND CONDITIONS

Effective Date: August, 2026

These SMS Terms and Conditions govern the Vacation Customer Care messaging program operated by Reliant Travel, LLC, doing business as Vacation Customer Care (“Vacation Customer Care,” “we,” “us,” or “our”).

1. Program Description

The Vacation Customer Care SMS program provides non-promotional customer-care and account-notification messages concerning customers’ existing vacation reservations.

Messages may include:

• Requested post-call instructions

• Reservation confirmations and status updates

• Senior Travel Advisor assignments

• Appointment confirmations and reminders

• Booking updates

• Travel-document availability notices

• Links for submitting traveler information and travel preferences

• Responses to customer questions

• Vacation Customer Care contact information or a contact card

We do not use this SMS program to send third-party marketing messages or advertisements.

2. Voluntary SMS Consent

Participation in the Vacation Customer Care SMS program is completely voluntary.

SMS consent is not a condition of purchasing, maintaining, booking, or using a vacation package or any other service offered by Reliant Travel, LLC or Vacation Customer Care. Customers may continue to receive assistance through telephone or email without consenting to SMS messages.

Customers opt in by entering their mobile telephone number and affirmatively selecting a separate SMS consent checkbox. The SMS consent checkbox is optional and is not selected by default.

By selecting the optional SMS consent checkbox and submitting the form, you authorize Vacation Customer Care to send reservation-related customer-care and account-notification messages to the mobile number provided. Messages may be sent using automated technology.

Consent applies only to messages sent by Vacation Customer Care concerning your reservation and related customer-service needs. SMS consent is not transferable and cannot be assigned to another business or organization.

3. Message Frequency

Message frequency varies depending on your reservation status, requested services, scheduled appointments, and interactions with our customer-care team.

4. Message and Data Rates

Message and data rates may apply according to the terms of your mobile-service plan. Vacation Customer Care does not charge a separate fee for participating in the SMS program.

Contact your wireless carrier for information regarding your messaging and data plan.

5. How to Opt Out

You may cancel SMS messages at any time by replying STOP to any message received from Vacation Customer Care.

You may also use another recognized opt-out keyword, including CANCEL, END, QUIT, or UNSUBSCRIBE.

After opting out, you may receive one final confirmation message stating that you have been unsubscribed. No additional SMS messages will be sent unless you provide new consent or reply START to opt back in.

Opting out of SMS messages will not affect your vacation reservation, package, booking eligibility, or ability to receive assistance by telephone or email.

6. How to Get Help

Reply HELP to any Vacation Customer Care text message for assistance.

You may also contact Vacation Customer Care by calling:

800-838-2328

Customer-service hours are Monday through Friday, from 9:00 AM to 5:30 PM Eastern Time.

Website:
https://www.myrelianttravel.com

7. Supported Carriers and Delivery

SMS services are intended for supported United States mobile numbers. Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and is outside our complete control. We do not guarantee that every message will be delivered without interruption, delay, or error.

8. Privacy and SMS Information

We use mobile phone numbers and SMS consent information only to provide the reservation-related customer-care and account-notification messages authorized by the customer.

We do not sell, rent, transfer, exchange, or share mobile phone numbers, SMS opt-in data, or text-messaging consent with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Text-messaging consent remains a direct agreement between the customer and Vacation Customer Care. SMS consent will not be transferred or assigned to another business, affiliate, partner, or organization.

For more information about how Reliant Travel, LLC collects, uses, and protects personal information, please review our Privacy Policy:

https://www.myrelianttravel.com/privacy-policy

9. Customer Responsibilities

You represent that:

• You are the authorized user of the mobile number provided.

• The information submitted is accurate.

• You will notify us if your mobile number changes or is reassigned.

• You will not provide a telephone number belonging to another person without authorization.

10. Changes to These Terms

We may update these SMS Terms and Conditions to reflect changes to our messaging program, applicable requirements, or business practices.

The updated version will be posted on our website with a revised effective date. Continued participation in the SMS program after an update constitutes acceptance of the revised terms, except where additional consent is required by law.

11. Contact Information

Vacation Customer Care
Operated by Reliant Travel, LLC
1540 International Parkway, Suite 2000
Lake Mary, FL 32746

Corporate Office 800-270-8962

Reservations and Customer Care: 800-838-2328

SMS Terms and Conditions:
https://www.myrelianttravel.com/text-terms